Returns Policy for Made-to-Order Shirts

Thank you for choosing our made-to-order shirts. We strive to provide you with high-quality products tailored to your specific preferences. As these shirts are crafted to your unique specifications, we want to ensure clarity regarding our returns policy.

Non-Returnable Items: Our made-to-order shirts are custom-made based on your selected size, style, fabric, and other preferences. Due to the personalised nature of these items, we regret to inform you that they are non-returnable. Once an order is placed and confirmed, we initiate production immediately, and alterations or cancellations cannot be accommodated.

Quality Assurance: We take great care in crafting each shirt to meet our quality standards. However, in the rare event that you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will promptly assess the issue and provide appropriate assistance.

Order Changes: We understand that errors can occur during the ordering process. If you realize you've made a mistake with your order details, such as size or color, please reach out to us as soon as possible. We will make every effort to accommodate changes before production begins.

Cancellation Policy: Once an order is confirmed, it enters our production queue immediately. Therefore, cancellations are not possible for made-to-order shirts. We encourage you to review your order carefully before finalizing it to avoid any discrepancies.

Customization Assistance: Our customer service team is available to assist you throughout the ordering process. Whether you have questions about sizing, fabric options, or style preferences, we're here to help. Please don't hesitate to reach out for personalized guidance.

Contact Us: If you have any questions or concerns regarding your made-to-order shirt, please contact our customer service team at info@lawtonltd.co.uk We're committed to ensuring your satisfaction and will strive to address any issues promptly.

Thank you for your understanding of our returns policy for made-to-order shirts. We appreciate your support and trust in our products.